Privacy Policy
Effective June 16, 2026
His & Her Med Spa + Academy ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect through 216 Brock St South, Whitby, ON L1N 4K1 and our website, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Information we collect
We only collect what we need to respond to you and provide our services:
- Contact form: the name, email address, phone number, treatment of interest, and any message you choose to send us.
- Bookings: when you book through our scheduling provider (Fresha), the details you provide are collected and processed by Fresha under its own privacy policy.
- In person: information you share during a consultation or treatment, including relevant health information needed to provide care safely.
What we do not collect
Our website does not use advertising or tracking cookies, and we do not sell, rent, or trade your personal information to anyone.
How we use your information
- To respond to your inquiries and follow up about treatments or academy enrollment.
- To schedule, provide, and improve our services and your care.
- To meet our legal, regulatory, and professional obligations.
Third-party services
We rely on trusted providers to operate. Online bookings are handled by Fresha, and contact-form messages are delivered to our inbox through an email service provider. These providers process your information only to provide their service to us, under their own privacy and security commitments.
How we protect and retain your information
We use reasonable physical, technical, and organizational safeguards to protect your information. We keep personal information only as long as needed for the purposes described here or as required by law, and then securely dispose of it.
Your rights
Subject to legal limits, you may ask to access, correct, or delete the personal information we hold about you, and you may withdraw consent to our use of it. To make a request, contact us using the details below and we will respond within a reasonable time.
Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent version.
Contact us
If you have questions about this policy or your personal information, contact us at hisandhermedspa@gmail.com or 647-222-3605, or visit us at 216 Brock St South, Whitby, ON L1N 4K1.